CASE STUDY 01
Reasonable Adjustment Flag
Lead UX designer
EMIS Web/ EMIS-X
Accessibility
A patient safety and accessibility project shaped around one question: how do we make critical care needs visible without creating more noise?
01 Context
Adjustment needs existed, but visibility depended on where clinicians looked.
REALITY
Important information existed, but discovery was inconsistent.
02 Challenge
Critical care needs could be missed during booking, consultation, prescribing or follow-up.
RISK
Visibility gaps could affect safety and inclusive care.
03 Design Direction
Introduced persistent visibility through structured patient flags.
PRINCIPLE
Visible when needed. Non-disruptive by default.
04 Impact
Established a scalable visibility model for surfacing future flag types.
OUTCOMES
Stronger care visibility and a clearer platform foundation.
A patient safety and service reliability project shaped around one challenge: helping clinicians continue prescribing confidently when pharmacy search becomes uncertain.
01 Context
Pharmacy search supported prescribing, but its behaviour varied across different search scenarios.
REALITY
Multiple search paths produced inconsistent outcomes.
02 Clinical Risk
Search could return no results, partial results, or fail silently.
RISK
Clinicians were left unsure what had happened.
03 Design Direction
Reframed the challenge from search usability to prescribing reliability.
PRINCIPLE
Explain the problem and guide the next step.
04 Impact
Created a more predictable and resilient search experience.
OUTCOMES
Supported safer prescribing under pressure.
A continuity of care project shaped around one challenge: making sure important consultation outcomes never become disconnected from the patient's ongoing record.
01 Context
Consultation outcomes needed to return to the patient's usual practice.
REALITY
Information often depended on manual processes.
02 Clinical Risk
Important updates could be delayed, missed, or recorded inconsistently.
RISK
Breaks in continuity of care.
03 Design Direction
Introduced a structured write-back workflow.
PRINCIPLE
Reduce friction in information exchange.
04 Impact
Improved the reliability of consultation handovers consistently.
OUTCOMES
Better continuity across care settings.